Refund policy

All sales are final. We do not offer refunds or exchanges unless there is an issue with shipping or a store-related error.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at CharsSheaShack@gmail.com. We will evaluate the issue and work to correct it.

Non-Returnable Items

Certain types of items cannot be returned or exchanged, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

Shipping and Store Issues

In the event of a shipping or store error, please contact us at CharsSheaShack@gmail.com. We will provide instructions for returning the item and will issue a return shipping label. Items sent back without prior authorization will not be accepted.

Contact Information

For any questions or concerns, please reach out to us at CharsSheaShack@gmail.com.

By placing an order, you agree to this All Sales Are Final policy.